CLAIM #10442 · BK (BK) · 2025Q3 earnings call · Oct 16, 2025 · due Mar 31, 2028
“That means that while we will be entirely operational in the new model by the fall of next year, we don't expect to see the full benefits of these new operating rhythms until early 2028.”
Robin Vince · CEO
How to check this claim
Look at: Employee transition to platforms operating model (percentage of employees operating in new model)
It came true if: Company-disclosed completion of transition to 100% of employees in new operating model by fall 2026
Where: management commentary on quarterly earnings calls (10-Q/10-K disclosures on platforms operating model progress)
In context
“inable organic growth in the years to come. Turning to another one of our transformations, the ongoing transition into our platforms operating model. More than 70% of employees are now working in the model, and we expect to complete the remaining transition over the course of the next year. It is still early days, but we continue to gather meaningful proof points of benefits. For example, faster client onboarding, more automated delivery of complex NAVs, and more modern billing processes. Our progress in the model is creating real capacity to invest in growth, to innovate for clients, and to power our culture. Our experience has been that it takes twelve to eighteen months after the initial activation of a platform for teams to start realizing the full benefits of this new way of working. That means that while we will be entirely operational in the new model by the fall of next year, we don't expect to see the full benefits of these new operating rhythms until early 2028. As we continue making steady progress on both of our two transformations, as well as the broader reimagining of our company, we are always focused on what's next. A prime example of this is how we are embracing the power and benefits of AI. This past quarter, we announced a collaboration with Carnegie Mellon in Pittsburgh to create the The Bank of New York Mellon Corporation AI Lab at CMU. By bringing together CMU's academic leadership and The Bank of New York Mellon Corporation's market expertise, we will advance AI research, responsible governance, and deployment. At The Bank of New York Mellon Corporation, AI is for everyone, everywhere, and for everything. The investments we've made have been focused on creating the foundation to go faster, but adoption success is ultimately driven by”
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SEC filings for BK ↗ · Claim quote is verbatim from the 2025Q3 earnings call.