“U.S. Personal Banking will continue to benefit from the recovery and borrowing, taking full advantage of our market leading digital platforms and new products, particularly in the card space.”

In context

“our active corporate client base with the franchise further advancing on the back of investments and the businesses focused on capital productivity. Banking and Wealth are well positioned for when the cycle turns. Thanks o the investments we have made in top talent and technology as well as the synergies realized across the franchise. As you saw, we felt this was the right time to make a change in well and we started a search to identify the next leader of this business. I asked Jim O’Donnell to take on a new role focused on senior clients across the firm. This will leverage his deep expertise and relationships and when combined with the new GoG’s additional role as North America Head, it’s designed to help us capture more of what is a significant business opportunity in our home market. U.S. Personal Banking will continue to benefit from the recovery and borrowing, taking full advantage of our market leading digital platforms and new products, particularly in the card space. We will make further progress on our international consumer exits, enabling us to simplify the firm and reduce our cost base. And we will, of course, focus on our clients, deepening relationship and bringing on new clients in line with our strategy. We will continue making disciplined investments in our franchise, including the investments in our transformation and controls. However, we will pace some of our business investments to reflect the operating environment. Looking further out, we will begin to bend the curve of our expenses to deliver against our medium-term targets. We will do so through a combination of our divestitures, realizing the financial benefits of our transformation and further simplification and Mark will cover this in more detail shortly. We fully recognize this sup”