CLAIM #12653 · C (C) · 2024Q1 earnings call · Apr 12, 2024 · due Dec 31, 2024
“those kind of reductions will start to play out in the subsequent quarters.”
Mark Mason · CFO
In context
“iency is frankly going to be -- is going to come on the revenue side here. That said, Andy's taken a number of pretty decisive moves this quarter on the expense side. Mark, let me pass it over to you. Mark Mason: Yes, I mean, look, I think that the quarter expenses that you see of growth of 3% is not yet reflective of the work that Andy has been steadfast at. There is still some investment in there in technology and in the platform that's important, but I think coming out of the first quarter you'll start to see some of the reduction in expenses that's a byproduct of that work. And the work has been across the entire expense base in the wealth business. So that includes non-client-facing roles and support staff. It includes looking at the productivity of existing bankers and advisors. And those kind of reductions will start to play out in the subsequent quarters. I do want to point out, as Jane mentioned, this is a growth business for us. And so you can see on some of the metrics on page 15, the bottom left, some of those good signs of investment momentum. And I highlight that because as the expenses come down from some of those efficiencies, there will be a need for us to continue to invest and replenish low-performing or low-producing bankers and advisors with resources that actually can generate the revenues we expect and take advantage of the client opportunity that's in front of us. So long-winded way of saying, there's some operating efficiency upside for us for sure is a combination of the top-line and the expense we’re playing through the balance of the quarters in the year here. Operator: Our next question is from Jim Mitchell at Seaport”
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SEC filings for C ↗ · Claim quote is verbatim from the 2024Q1 earnings call.