CLAIM #12728 · C (C) · 2024Q3 earnings call · Oct 15, 2024 · due Dec 31, 2026
“And we talk about starting to see efficiencies and benefits from the investments in the transformation and technology towards the end of 2026.”
Mark Mason · CFO
How to check this claim
Look at: Total operating expenses (annual), as a proxy for realized transformation/technology efficiencies feeding into the $51-53 billion 2026 expense target
It came true if: Full-year 2026 total operating expenses reported between $51 billion and $53 billion
Where: Company income statement / expense disclosure (10-K, Q4 2026 earnings release and call)
In context
“llion to $53 billion in 2026, revenue dependent, of course, and that's with the -- consistent with the target we gave of less than 60% efficiency ratio. And we've got a target this year, as you know, on the high-end of $53.8 billion. And so we've got to get from $53.8 billion down to $51 billion to $53 billion by 2026. I'm not giving guidance for 2025, but you can expect that would probably likely glide down to that number. What's driving the reduction? So we've talked before about $1.5 billion in savings, largely related to the restructuring and driving down headcount reduction associated with that. We talked about another $500 million to $1 billion related to expense reductions from eliminating stranded cost. As we continue to exit, we're out of nine of these consumer countries already. And we talk about starting to see efficiencies and benefits from the investments in the transformation and technology towards the end of 2026. And those are the three drivers that are important for us to continue to realize between now and 2026. Will there be headwinds? Yes, there will be. The transformation is a multi-year process. We're also investing in risk and controls and regulatory spend to support improving our operations. Of course, there'll be headwinds, but there will also be things that we shift away from. There'll be tailwinds associated with it. Jane mentioned some of the productivity efforts that both Andy as well as Vis are pushing on. You look across these businesses and you see positive operating leverage across the board. So that means that Andy Morton, as well as Gonzalo are too looking at their cost structures at expenses that they can take out or productivity that they might improve. And so there will be ad”
Verify independently
SEC filings for C ↗ · Claim quote is verbatim from the 2024Q3 earnings call.