CLAIM #12882 · C (C) · 2025Q4 earnings call · Jan 14, 2026 · due Dec 31, 2026
“We are intensely focused on completing our transformation and maintaining our trajectory to deliver the 10 to 11% ROTC we have spoken to you about, as well as another year of positive operating leverage.”
Jane Fraser · CEO
How to check this claim
Look at: Return on tangible common equity (ROTCE) and full-year operating leverage (revenue growth minus expense growth), fiscal year 2026
It came true if: Full-year 2026 ROTCE between 10% and 11%, AND full-year operating leverage positive (revenue growth rate exceeds expense growth rate)
Where: Company quarterly/annual earnings releases and 10-K (ROTCE and operating leverage disclosures)
In context
“r strategy can deliver results in different environments. As you know, our corporate clients are in great financial shape and are predominantly investment grade in terms of credit quality. We are very well positioned to continue to help them navigate, whether through our balance sheet or expertise developed from being on the ground in almost 100 countries. So we enter 2026 with visible momentum across the firm. You see it quarter after quarter in the business performance, the improvement in our risk and control environment, the innovation, our ability to attract top talent, and the pace of capital return. As I told our people at a town hall in December, this was the year we changed the conversation around Citi. We are now decidedly on the front foot. But we aren't taking any victory laps. We are intensely focused on completing our transformation and maintaining our trajectory to deliver the 10 to 11% ROTC we have spoken to you about, as well as another year of positive operating leverage. Those are our top priorities for this year. We are really looking forward to hosting you for Investor Day, where we will lay out how we will take our strategy forward and our path for improving our returns in a sustainable manner. As you'll see, we are just getting started in capturing the upside in front of us. Now before I turn over to Mark, I want to say a few things about him. As you know, this is Mark's last call as CFO, and he has done a fantastic job for us. As I know you would all agree, he helped guide the bank through the pandemic, provided continuity during my transition to CEO, and has driven a significant part of the remediation work for the consent orders. Through it all, he has been a level source of strength and wisdom. There are few people as responsible for where Citi st”
Verify independently
SEC filings for C ↗ · Claim quote is verbatim from the 2025Q4 earnings call.