“Guarantee Internet service through a new invincible Wi-Fi product we'll launch in February.”

In context

“r apps included as part of our service over $125 of value per month. And finally, customers have a platform in Zumo that brings unified search discovery for all your live TV and apps. Utility and value. Competitive advantage. And we continue to invest in technology, including AI, to increase customer satisfaction through self-service where customers want and enhancing our employee service capabilities. That's across sales, call center services, field operations, and the network itself. In 2026, for the first time, granule incentives will include net promoter scores. We have competitive advantage with our service capabilities, and we're gonna make sure we earn credit the reputation that reflects that significant investment from our customers one by one. And we're gonna guarantee all of it. Guarantee Internet service through a new invincible Wi-Fi product we'll launch in February. Symmetrical and multi-gigabit service with a Wi-Fi seven router and battery backup and backup five g service. Seamlessly switched on the same SSID for storms or outage. As well as Wi-Fi seven extenders for larger homes. Invincible Wi-Fi is a market-first product combining Wi-Fi seven with five g and battery backup. Over a year ago, we deployed the nation's first wireline and wireless service commitment, guaranteeing transparency, reliability, and same-day installation and service. Internally, we're now moving that service window target to two hours. And one hour for business. At your doorstep from the time you call. None of our competitors match our service here. In addition to backing our customer service guarantee with credits, beginning in February, we'll now guarantee you a thousand d”