CLAIM #17267 · Salesforce.com Inc (CRM) · 2025Q2 earnings call · Aug 28, 2024 · due Jan 31, 2026
“My goal is that by the end of fiscal year '26 that we will have a billion agents.”
Marc Benioff · CEO
How to check this claim
Look at: Cumulative number of Agentforce/AI agents deployed or active, as disclosed by company
It came true if: Company-disclosed agent count >= 1,000,000,000
Where: Management commentary on earnings calls / company press releases through FY26
In context
“he total transformation of the technology stack -- the verticalization of that stack and that international growth is three really core levels of growth, in my mind, I'm going to turn it over to Brian to give you the detail. And then number two, on pricing. When you think about -- when you think about apps and you think about humans, because humans use apps, not in all cases. So for example, the Data Cloud is a consumption product. The Commerce Cloud is a consumption product. Of course, the e-mail product, Marketing Cloud is a consumption product. Heroku is a consumption product. So of course, we've had non-human consumption-based products for quite a long time at Salesforce. But in this idea of agents, when -- I'll just give you my own personal goals. So I'm not giving any guidance here. My goal is that by the end of fiscal year '26 that we will have a billion agents. Already in just looking at the number of consumers identified just in the trials that we have going on, we have like 100 million identified or more. Okay. call it, 200 million. But the funny thing is, of course, it's only one agent. But let's just think it's like a manifestation of all these agents talking to all these consumers. And then when we look at pricing, it will be on a consumption basis. And when we think about that, we think about saying to our customers, and we have, it's about $2 per conversation. So, that is kind of how we think about it, that we're going to have a lot of agents out there, even though it's only one agent. It's a very high margin opportunity, as you can imagine, and we're going to be reaching -- look, you have to think about these agents are like, this is the”
Verify independently
SEC filings for CRM ↗ · Claim quote is verbatim from the 2025Q2 earnings call.