CLAIM #18633 · CVS Health Corp (CVS) · 2025Q4 earnings call · Feb 10, 2026 · due Dec 31, 2026
“I think the overperformance and growth that we saw in '25 and then as we will continue to grow in '26, it's a result of better-than-expected retention.”
Steve Nelson · Executive
How to check this claim
Look at: Commercial medical membership, total members served
It came true if: FY2026 average or year-end commercial membership higher than FY2025 reported level (growth > 0%)
Where: Company-disclosed membership figures (10-K / quarterly earnings supplement)
In context
“etail stores. So thanks for the question, Michael. Operator: Our next question comes from Andrew Mok with Barclays. Andrew Mok: Your medical membership was revised up 200,000 members, even though AEP results were described as being consistent with prior expectations. Can you help us understand the drivers behind that change? And relatedly, what are your expectations for commercial group and ASO membership and any potential implications for commercial rebate dynamics? J. Joyner: Yes. So Steve, do you want to take that question, please? Steven Nelson: Sure. Andrew, so on respect to our commercial membership, we serve about 18 million members. It's the highest membership level that we've served in the last decade actually. And so this is a strong business for us, and it remains strong. We -- I think the overperformance and growth that we saw in '25 and then as we will continue to grow in '26, it's a result of better-than-expected retention. And just the innovative products and the approach that we're taking with these very sophisticated purchasers of health care, offering leading technology and solutions that they've been looking for. It's resonating with them. And so really pleased with the results there and the advancement we're making in the Commercial business. Fully insured remains pressure just due to the disciplined pricing approach. We're going to continue to be really disciplined in our pricing across all parts of this business, but that's been more than offset by growth in the self-funded business. So continue to be well positioned. Aetna has been a brand that's long been associated with product innovation and clinical innovation, and we're getting back to that. And as David mentioned in his prepared remarks, reall”
Verify independently
SEC filings for CVS ↗ · Claim quote is verbatim from the 2025Q4 earnings call.