CLAIM #21068 · DIS (DIS) · 2021Q3 earnings call · Aug 12, 2021 · due Oct 1, 2022
“So, I think you’ll see disproportionate benefit as we go from here on.”
Bob Chapek · CEO
In context
“ct that our churn is so low, our engagement is so high, our retention is so high amongst the local corridors where we’re taking price increases, I think, says everything about it. In terms of -- and I’ll start this off, Christine, on the cost side and what we expect to see in terms of our parks profitability. But right now, you can use a lot of different metrics to look at our business. In California, we’ve got all three of our hotels open, for example. We’ve got 70% of our available rooms open in Walt Disney World. So, you can see that we’re not quite 100% available at this point. But, I think that a lot of the costs from here on out are variable. Obviously, as we scale our business and we get up closer and closer to 100% capacity, our efficiencies and operating become much, much higher. So, I think you’ll see disproportionate benefit as we go from here on. Christine, I don’t know if you want to elaborate. Christine McCarthy: Yes. I would just add that our parks -- our plan -- and once again, this is -- we’ll monitor the trends with what’s going on with the Delta variant. But, we’re expecting to have our parks domestically be fully staffed up by the end of this calendar year, calendar 2021. And we’re going to be increasing capacities as we have the demand, and we’re also being able to train -- thoroughly train our employees as they come back in. And once again, this is an ever-changing landscape with COVID, but we’re going to be particularly careful, and we’re also going to bring our capacity online aggressively, but measured. We’re not just going to open up the doors and flung them open. So, we’re doing this in a measured fashion for the he”
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SEC filings for DIS ↗ · Claim quote is verbatim from the 2021Q3 earnings call.