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CLAIM #32787 · Intuit Inc (INTU) · 2025Q3 earnings call · May 22, 2025 · due Jul 31, 2025

We expect pay-nothing customers of approximately 8 million, down from over 10 million last fiscal year.

Sandeep Aujla · CFO

PENDING
graded after results covering Jul 31, 2025 are reported

In context

ustomers to grow 24% and revenue to grow 47%, accelerating 13 and 30 points, respectively. Our outstanding results reflect success with AI-enabled personalized experiences that guide customers to the offering right for them and strong customer growth in our full-service consumer and business tax offerings, outpacing overall TurboTax Live growth. Our limited-time free mobile app offer resonated and brought new customers into the franchise, many of whom opted for our beneficial pay services. We expect total online paying units to grow 6% this year on share gains from higher ARPR filers. We saw strong monetization across simple and complex filers, driving an expected 13% increase in average revenue per return or ARPR as more customers choose our assisted offerings and fast access to refunds. We expect pay-nothing customers of approximately 8 million, down from over 10 million last fiscal year. This reduction is a result of optimizing marketing ROI and shifting our focus towards disrupting assisted tax, which resulted in yielding share with lower quality ARPR customers as anticipated. We expect online TurboTax units to decline approximately 1% this year and our share of total returns to decline approximately one point. In summary, I am incredibly proud of our performance this season, particularly the progress we made transforming assisted and the 47% growth we expect in TurboTax Live revenue, representing approximately 40% of our consumer group revenue. We see a long runway ahead for growth. Turning to the pro tax group, revenue grew 9% in Q3. For the full year, we expect ProTax Group revenue growth of 3% to 4%. Based on a strong performance in tax this season, we are raising ou

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SEC filings for INTU · Claim quote is verbatim from the 2025Q3 earnings call.