“In fact, our front-end transformation is well underway, with approximately 450 stores planned by the end of this year.”

In context

“customers. And in certain locations, we'll even be delivering live Christmas trees to our customers' doors saving them the hassle of getting it home themselves. This new gig delivery capability, which we first rolled out on lowes.com, enables us to tap into the One Rail network of 12 million drivers to deliver directly to Pro job sites and customer homes in just a matter of hours. Our store operations team is also focused on unlocking even more productivity through our perpetual productivity improvement initiatives or PPI. This past quarter, we fully retired the old self-checkout systems and have shifted to the proprietary self-checkout systems that we've built for the home improvement shopper. We've seen greater customer adoption of these new systems since they're so much easier to use. In fact, our front-end transformation is well underway, with approximately 450 stores planned by the end of this year. Over a 3-year time line, we're revamping the checkout experience across all of our stores and increasing the selling space at the front where we're adding more merchandise right of checkout with a new design that makes it easy to showcase grab-and-go items. And with this front-end transformation, we're shifting to an easy-to-use assisted self-checkout with cashiers who will be right there to answer questions and help customers when they need it. Finally, we're tripling the staging area for buy online, pick up in store orders to support increased online sales and create a much faster, easier customer experience building on our momentum when it comes to driving improved customer service scores for these orders. At the same time, we're excited to launch omni selling in our stores, a critica”