CLAIM #38928 · McDonald’s Corporation (MCD) · 2022Q1 earnings call · Apr 28, 2022 · due Dec 31, 2022
“We plan to expand that capability to the US, Canada and Australia later this year.”
Chris Kempczinski · CEO
In context
“turn to our dining rooms kiosk usage is coming back as a key order channel for customers. In Q1, kiosk sales made up more than half of in-restaurant sales in Australia, Germany, France and the U.K. At the same time, McDelivery has become the largest QSR delivery program in the world. We recently announced a global partnership with Just Eat Takeaway, Europe's largest online restaurant ordering service. This is in addition to the Uber Eats and DoorDash global partnerships we announced last year. These global partnerships support growth of the McDelivery business and allow us to continue expanding our delivery capabilities so our customers can get the food they crave and the convenience they become accustomed to. In the UK, our customers can now order delivery directly on the McDonald's app. We plan to expand that capability to the US, Canada and Australia later this year. This will let us better control the delivery experience for our most loyal customers and to learn from the data they share ultimately about how we create more seamless memorable and personalized experiences. Finally, the competitive strength of our 25,000-plus drive-thru locations around the world continues to provide unparalleled convenience to our customers as routines are reestablished with further opportunities to innovate. And because of our iconic brand, we're building customer affinity by elevating our creative risk-taking and social media to enhance our already strong connections to customers. Fan Truth unlocked this powerful connection. It created a common dialogue tapping into what our fans already love about us celebrating the rituals and memories that make our brand so special”
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SEC filings for MCD ↗ · Claim quote is verbatim from the 2022Q1 earnings call.