CLAIM #39112 · McDonald’s Corporation (MCD) · 2024Q2 earnings call · Jul 29, 2024 · due Jul 29, 2025
“I think in time, certainly, as you know, digital is going to continue to grow for us. We're going to get more and more customers on our digital platform.”
Chris Kempczinski · CEO
In context
“hris Kempczinski: Yes, it's a great question. We feel really good about our digital business, and we're seeing strong performance on the digital business, as I alluded to in the opening. I think the challenge on digital right now is basically only about 25% of our customers are on digital in terms of identified customers. And so as you think about what you need to do to drive the overall business, we just don't have digital yet at the size and with the penetration that's needed to move the entire business. And I think some of what has happened as you started to look at things is we probably were a little over rotated on digital versus broad everyday value that we're offering available to all consumers, those who maybe aren't yet on our digital platform. So that's the work that's underway. I think in time, certainly, as you know, digital is going to continue to grow for us. We're going to get more and more customers on our digital platform. And I think in a couple of years' time, particularly as you get to 250 million users, that's a different conversation about how digital can drive value. But today, we just don't have the penetration where we need it to be to move to 75% of the business that's not on digital. And so that's the value work that we just have been talking about. Mike Cieplak: Our next question is from David Tarantino with Baird. David Tarantino: Hi. Good morning. A couple of questions on the US value initiatives. First, I was hoping you could elaborate on the effectiveness of the $5 meal deal that you're running and whether you're seeing the sales or traffic inflection you had anticipated from that program. And then secondly, I think, Chris, you mentioned it's necessary to have more of a platform idea in all o”
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SEC filings for MCD ↗ · Claim quote is verbatim from the 2024Q2 earnings call.