“we certainly didn't expect to see us getting any of the benefits of that in 2024 or 2025 because we're very much in an investment phase.”

In context

“done beneath the surface on GBS specifically. And, you know, the thought that we would start to see some benefits in 2025 and 2026. It doesn't sound like we're going to see leverage in 2025 and 2026 based on, you know, your earlier comments. So I did just want, you know, you to address maybe reasons why we're not seeing some leverage given some of the restructurings that would happen is kind of the first point. And then secondly, you know, if you can talk about some of the qualitative improvements in the business that have come specifically through GBS that we could see potentially benefit the business into 2025 and 2026? Thank you. Chris Kempczinski: Hi, John. Well, you're right to acknowledge there's been a lot of work going on in getting this GBS organization set up. I'd say, you know, we certainly didn't expect to see us getting any of the benefits of that in 2024 or 2025 because we're very much in an investment phase. I don't think we communicated at all that we expected to see any benefit sort of in the early years of this. But the whole reason why we're doing this is, of course, because of the capabilities that we think it's going to bring as it comes more fully online in 2026 and then I think probably steady state in 2027. And it's the new capabilities paired with, I think, a much more efficient operating platform where you're going to start to see the benefits of that. So we're very much on track. We're pleased with all the work there, as you I'm sure know from other organizations that you cover. Setting these things up is a herculean effort, and there's a lot of people involved in getting this done. But I'm pleased with where we're at. We're very much on track, but I don't expect to see in 2025 th”