CLAIM #50605 · PayPal Holdings Inc (PYPL) · 2022Q2 earnings call · Aug 2, 2022 · due Nov 2, 2022
“Our goal is to get to 3 seconds of latency.”
Dan Schulman · CEO
In context
“that normalizes. But we'll continue to expect to grow significantly faster than the rate of e-commerce going forward, both on branded by the way and unbranded as well. And just really quickly on the Checkout side of this. I mentioned this on our last call. There are certain ways that we want to modernize the merchant experience. There's kind of the basics of this because checkout and payments are a hard business. They're like the lifeblood of a merchant. Scale matters, trust matters. Reliability is crucial on that. Conversion rates are crucial like, for instance, the average conversion rate for a merchant outside of PayPal is between 50% and 60%. For PayPal, it's between 80% and 90%. So we've got big advantages but there are also a lot of things we can do better. Latency is one of them. Our goal is to get to 3 seconds of latency. We've already cut, this year alone, 5 seconds out of our latency. That's huge when every second really matters. The other thing that we're really focused on is removing clicks and scrolls. Right now, too often, clicked on PayPal, especially in a mobile and you go into a pop-up window. It takes you out of context and then back into the merchant app. We are just rolling out a beta on a new mobile SDK and API that offers a consistent user experience across form factors and gives full control to a merchant of their native app. So no bouncing out, eliminating friction, increasing speed and for consumers who are using it, it's fast, simple, there are no redirects. You can sign up, log in, stay vaulted, change get rewards, use rewards all inside the merchant app, all native. And for merchants,”
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SEC filings for PYPL ↗ · Claim quote is verbatim from the 2022Q2 earnings call.