CLAIM #50935 · PayPal Holdings Inc (PYPL) · 2024Q4 earnings call · Feb 4, 2025 · due Jun 30, 2026
“I do think this will take a number of quarters for us to really scale this out across the merchant base.”
Alex Chriss · CEO
In context
“ants. And so our focus -- our go-to-market focus has been really on those enterprise merchants, on the largest ones. I mentioned a few on the call, NBCUniversal, Roku, StockX. And this has been obviously set up conversations throughout the holiday season as many of them weren't ready to actually do the integration. But now as we get into '25, it is full steam ahead. Now just as a reminder, as we have these conversations, they’re very excited about the conversion uplift. Guest checkout is also not something that they've spent a lot of time playing around with. So it is not like these merchants have a scrum team sitting there ready to play around with guest checkout. So they're working on their road maps. So the conversations have been great. It is now about getting implementation done. And I do think this will take a number of quarters for us to really scale this out across the merchant base. But the conversations are exciting, merchants are on board, and I think we'll continue to see this scale. To your question on what we are seeing from a customer perspective, again, we -- 25% of Fastlane users that are coming in are new to PayPal. 50% were dormant in the last 12 months. And again, these are customers that are opting into Fastlane at 45% clip. So we are continuing to see customers choosing to, once they go into that guest checkout experience, actually opt into the Fastlane experience. To us, this is just scratching the surface of being able to now reinvigorate them. So we started to really ramp up our marketing efforts. It is still early, and it is through both off-line channels, things like e-mail, testing notifications, as well as online through the app to find incentives”
Verify independently
SEC filings for PYPL ↗ · Claim quote is verbatim from the 2024Q4 earnings call.