CLAIM #55290 · AT&T Inc. (T) · 2024Q4 earnings call · Jan 27, 2025 · due Jul 27, 2025
“I'm not expecting to see that change anytime in the near future.”
John Stankey · CEO
In context
“ta that we're looking at that would suggest there's any fundamental shift going on in customers' desires to hold handsets. I’m sure, different carriers have different points of view on this. And if you're investing heavier in promotions, you may see a shift. You may incent more customers to choose to upgrade. And the richer those promotions get, the higher that rate, and therefore, you walk away and say, well, maybe there's a shift going on. I think we are pretty disciplined in what we chose to do over the course of the quarter. And if I would tell you when we did forecast of what percentage of our customers might be coming in for an upgrade, we're not seeing anything out of pattern relative to that, given how we're performing in the market and what offers we're putting in the market. And I'm not expecting to see that change anytime in the near future. The customer will ultimately make that decision. And of course, later in this year, we'll end up with some new devices coming into the market. And once we know what those devices are and how compelling they are, customers will decide whether or not they want to shift that dynamic and move at a higher rate. But right now, I didn't see anything that occurred in the fourth quarter that I can explain from what were the offers in the market and was it something that somebody wanted to do gift giving on based on what those incentives were as opposed to what I would call a fundamental shift in customers' points of view of their fleet getting more tired, so to speak. The fact of the matter is phones perform pretty well. They're more durable. People know how to take care of them more. There's bett”
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SEC filings for T ↗ · Claim quote is verbatim from the 2024Q4 earnings call.