“Don’t anticipate any pressure on trend because of it and really see this as a win and satisfier for both our customers and our provider groups alike.”

In context

“rtunities over time. Really, though, this is a culmination of a lot of things. And first and foremost, I would say it’s our intensifying focus on the consumer experience, really a desire for us to streamline processes, get the latency out of the process and like I said, leverage new technologies to really get to speed of decisioning and really get to point of care. I will say, we are constantly reviewing our prior authorizations, but we need to balance, obviously, what we reduce with that need to guard against clinical quality and patient safety. And I would say in this really robust process that we’ve started here over the last several months that it’s really demonstrated the importance of the authorizations that we do have in place, so really encouraged by our surveillance capabilities. Don’t anticipate any pressure on trend because of it and really see this as a win and satisfier for both our customers and our provider groups alike. Andrew Witty: Yes. Brian, thanks so much. I might just add, I think as we play out over the next year or 2, this is also an exciting area where UHC and OptumInsight can collaborate. A lot of technology opportunity to be leveraged here, Stephen. And also as you think about the integration of the Change organization into OptumInsight, that gives us a new perspective in terms of how we can create network connectivity to take friction out as well. So how do we – what you just had a little bit there from Brian is how we kind of streamline this space. It’s still got an important role at its core. Then there’s a ton of opportunity we can bring to really take out a lot of that friction by leveraging technology and the capabilities that we’re building up within the new OptumInsight, so really an i”