CLAIM #58733 · UnitedHealth Group Incorporated (UNH) · 2024Q2 earnings call · Jul 16, 2024 · due Jan 16, 2025
“So I wouldn't expect it to persist right at this level as we make those investments, and we're anxious and ambitious to make those investments.”
John Rex · CFO
In context
“our ability to produce efficiency accelerates while, at same time, we can improve those customer experiences and expand the best practice across the broader base. The comments that Andrew was offering in his answer to your question, it's just really a natural outgrowth as these businesses begin to move beyond what we have viewed the earliest phases to a more adolescent phase. That's what we're seeing. Very strong this quarter. Over the longer term, we can expect advancement. I wouldn't expect it to remain at this level consistently as we look ahead over the next few quarters, though. It was a super strong quarter. But we are going to look to invest in many of these items that Andrew just articulated here, getting to a more modern streamlined experiences as these businesses evolve further. So I wouldn't expect it to persist right at this level as we make those investments, and we're anxious and ambitious to make those investments. Andrew Witty: Great. So, Lisa, thanks for raising it. You can tell it's a big focus for us. We laid out when V-28 first was announced, that one of the three ways that we would respond to this is we would double down on our own cost management efficiency and productivity, you're absolutely seeing that. And that coincides with an extraordinarily and exciting moment around technological innovation, whether that's Generative AI, digitization, all wrapped together in our march toward a greater consumer focus within the organization. All of that really hangs together is very much the core focus of how we think about things going forward. Thanks, Lisa. Next question. Operator: We'll go next to Josh Raskin with Nephron Research. Josh Raskin: Hi, thanks. Good morning. Looking at your bids that you”
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SEC filings for UNH ↗ · Claim quote is verbatim from the 2024Q2 earnings call.