“By the end of 2025, we will be scaling this fully, and that's one of hundreds of use cases that we are scaling.”

In context

“e're most excited about is the team as we sit together and we think about the experience that consumers are going to have, how we're going to be able to make these much smoother, simpler and satisfying for everyone, including our employees who work with our customers. And Sandeep, maybe you could offer a few comments? Sandeep Dadlani: Sure. Thank you, John, and thanks, David, for the question. Our AI, digital, automation and in general, our modernization agenda has focused largely on removing administrative menial tasks in the system and improving consumer experiences. Some examples earlier that you have noticed has been around our call center efforts. Andrew just mentioned, we received 10% less calls for the same consumer base compared to last year. And we haven't even scaled this fully. By the end of 2025, we will be scaling this fully, and that's one of hundreds of use cases that we are scaling. Last quarter, we talked about clinical summaries for nurses that helps our nurses focus on healthcare, and that's getting scaled fully. As we focus in 2025, we actually are excited about more compelling consumer experiences, helping providers and clinicians with documentations and summaries, and frankly, digitizing all the paperwork in the entire healthcare experience; [think of] (ph) benefits documents, facilities, provider contract, helping drive much more automated seamless, frictionless claims processing as well. So, we're excited about the agenda. Thank you. Andrew Witty: Sandeep, thanks so much. David, I appreciate the question. If we could move on to the next question, please? Operator: We'll go next to Scott Fidel with Stephens. Scott Fidel: Hi, thanks. Good morning. I was hoping”