“I'm going to resist the temptation to give you 2Q guidance and stick with the full year guidance. But you all can do the math. I mean we have to make improvement quickly, and it's got to be sequential. And at some point, obviously, that has to be year-over-year, and that is our focus. And that is our intent, and we're very confident that we will do that.”

In context

“regulator for the service issues. And when I look back historically, whenever a railroad is needed to promptly address the service issue, operating metrics almost always deteriorate rather than improve. So I don't know if this is best for Jennifer, but I want to come back to that question about are you expecting an OR improvement as early as Q2 based on what you're seeing now? I know you said you saw some pretty good exit trends in Q1, weather is behind you, Easter was more of a -- it was more of a numbers event or a year-over-year numbers event as opposed to anything fundamental. So would you see yourself as on track to achieve Q2 improvement despite your efforts to address service and that, that Q2 improvement should continue through the rest of the year? Jennifer Hamann : Yes, Walter. I'm going to resist the temptation to give you 2Q guidance and stick with the full year guidance. But you all can do the math. I mean we have to make improvement quickly, and it's got to be sequential. And at some point, obviously, that has to be year-over-year, and that is our focus. And that is our intent, and we're very confident that we will do that. Walter Spracklin : Okay. And if -- and barring that then perhaps year-over-year is at risk if you can't see that quickly as the quick turnaround that you're mentioning Jennifer. Is that fair? Jennifer Hamann : The longer you go into the year with that improvement, it gets more difficult. Yes, I will agree with that. Operator: Our next question is from the line of Bascome Majors with Susquehanna. Bascome Majors : Can you talk a little bit about how your relationships and engagement with the STB has evolved over the last few months? And any expectations of how they'll extend the service period -- sorry, the service oversight period when it expires in a few weeks here? And maybe walking that forward next 12 to 18 months, where do you think their eyes will be most focused? And how do you enga”