CLAIM #60129 · United Parcel Service Inc (UPS) · 2023Q3 earnings call · Oct 26, 2023 · due Dec 31, 2023
“These efforts and more are keeping us on track to reach our $10 billion healthcare revenue target this year, and we're just getting started.”
Carol Tome · CEO
In context
“of MNX Global Logistics are two examples of bold moves in healthcare. MNX is an industry leader in time-critical and temperature-sensitive logistics, tailor-made for the complex needs of global healthcare. By combining MNX with UPS Express Critical, and our Global Integrated Network, we will enhance the speed and reliability of our healthcare portfolio. With MNX, UPS will be able to reach new healthcare markets like in Asia, and new customers like the radiopharmaceutical sector. To further support our healthcare strategy, this year, we've opened seven dedicated healthcare facilities in Europe and in the US. And the acquisition of Bomi, further strengthen our healthcare footprint in Europe and Latin America. Since 2020, we have more than doubled our healthcare distribution space globally. These efforts and more are keeping us on track to reach our $10 billion healthcare revenue target this year, and we're just getting started. Turning to returns, with the explosion of e-commerce demand, our returns business has been a key area of growth over the last several years. What we've seen over this time is an increasing desire on the part of both our customers and our recipient, for a frictionless, and simple end-to-end returns experience. We've been building out this experience. But to help us get there faster, we just entered into an agreement to acquire Happy Returns, a technology-focused company that enables frictionless, no-box, no-label return. By combining Happy Returns' easy digital experience, and established drop-off point, with UPS's small package network, and footprint of both to 5,200 UPS store locations, box-free, label-free returns will soon be available at more than 12,000 convenient locations in the US”
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SEC filings for UPS ↗ · Claim quote is verbatim from the 2023Q3 earnings call.