“In the first nine months of this year, we generated $2.1 billion in DAP revenues, and we expect to deliver $3 billion in DAP revenue for the year.”

In context

“delivery photo provide peace of mind to recipient, but we get fewer calls about missing packages. With delivery photo, UPS has seen a reduction in US delivery-related support requests of more than 15%. We're also harnessing our data to deliver more agile, and targeted products that meet our customers' needs. Our latest example is a new product we call hyperlocal, which leverages the footprint of our US facilities, to provide select customers with a fast next-day delivery option, within a metro area. Hyperlocal enables us to capture new profitable B2C and B2B volume, and was launched in October as a new service offering. Let me quickly touch on DAP, our digital access program. We are continuing to grow SMB volume with DAP. In the third quarter, we launched 10 new partners in time for peak. In the first nine months of this year, we generated $2.1 billion in DAP revenues, and we expect to deliver $3 billion in DAP revenue for the year. Let's turn to innovation driven. UPS has been a technology company since our founding, and we are adding transformative technology in our operations, that will increase efficiency, and improve the employee experience. Smart package, smart facility, our RFID solution, is one way we're driving efficiency, and I'm pleased that we are wrapping up our Phase 1 rollout in our US facility. The improvements we are seeing in our preload operations are even better than we expected, with nearly 200 of our buildings seeing this load rates in one and 2,500 packages are better. Deployment of Phase 2 is already underway, which equipped our packaged cars with RFID readers. Over time, this will allow us to virtually scan smart packages during pickup, and eliminate delivery scans during bulk delivery stops.”