“In addition, we plan to hire over 100,000 seasonal employees to help process and deliver holiday volume.”

In context

“r the past five years, our service during peak has been better than our closest competitor by an average of 310 basis points. Service matters all the time, but especially at peak. So to prepare, we are collaborating with customers on volume projections, and the timing of their promotions. We will also leverage technology, like our network planning tools, to control how the volume comes in, utilize available capacity, and adjust the networks to operate as efficiently as possible. Regarding peak hiring, our people-led strategy enables greater flexibility to serve our customers during the holiday rush. For example, our experienced part-time employees have now become seasonal support drivers. This enables them to deliver packages using their own vehicles, before or after their regular shifts. In addition, we plan to hire over 100,000 seasonal employees to help process and deliver holiday volume. This year, we've made it even easier and faster to apply for a job, as we shorten the digital process to less than 20 minutes, and building out an online application to receiving a job offer. Regarding our financial outlook, we made changes based on what we're seeing in the market. We still expect to have healthy peak volume in the fourth quarter. So based on what appears to be slowing demand in all business segments, we are revising our guidance accordingly. Brian will share more detail in a moment. Back in January, I said that 2023 would be a year of resilience, and it has been. Our Founder Jim Casey said, determined people working together can do anything. During the year, we accelerated the deployment of smart package, smart facility, and made strategic acquisitions to grow in the bes”