CLAIM #60148 · United Parcel Service Inc (UPS) · 2023Q3 earnings call · Oct 26, 2023 · due Oct 26, 2024
“Today, we've won about 25% of that pipeline. Now, that $7 billion is an annualized number. So, all those packages and volume haven't come into the network yet, it will come in over the next year.”
Carol Tome · CEO
In context
“pture trends. I think you mentioned it's really starting in September in terms of that recapture rate. Is that like a huge acceleration in terms of what you're seeing in October? Is it from that recapture? And then, also related to that, is there any cost associated with that volume you're recapturing today? Thanks. Carol Tome: So we're really pleased with how we're recapturing volume back in our business. We have recaptured over 600,000 pieces per day of the volume that was lost and I will say, 50% of that recapture is coming from our largest competitor. The recapture continues day by day, but it's not just about recapturing what we lost, it's about growing new business. You may recall, Allison, at the end of the second quarter, we said we had about a $7 billion pipeline of new business. Today, we've won about 25% of that pipeline. Now, that $7 billion is an annualized number. So, all those packages and volume haven't come into the network yet, it will come in over the next year. So, I couldn't be more pleased with how our sales team is performing, and winning new accounts, and winning back volume that deferred. Allison Poliniak: Got it. And then, just as a follow-up to the recapture, any cost associated with that recapture that you have to make? Carol Tome: There's no material costs associated with the recapture. Customers are coming back because of our superior service. Allison Poliniak: Great. Thank you. Carol Tome: Yes. Operator: Our next question will come from the line of David Vernon of Bernstein. Please go ahead. David Vernon: Hey, thanks for taking the question, guys. So, Brian, you mentioned the $800 million step-up. That's incremental sequential from 3Q to 4Q. I just want to make sure that I heard that correctly. That's the low end of your guidance rang”
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SEC filings for UPS ↗ · Claim quote is verbatim from the 2023Q3 earnings call.