“So we plan to grow not just at the market, but ahead of the market because of the investments that we're making with new products, new capabilities and actually new acquisitions, which we're very excited about.”

In context

“particularly just on some of the macro assumptions that you think you'll need to get there. You've seen definitely muted consumer spending in the last 18 months, but not a collapse. So how much of an uptick in consumer spending do you need to get there or maybe said another way, kind of how much do you feel is in -- directly in your control? Carol Tome: So, as we look at the small package volume in the United States, what we're seeing is basically a reversion to mean. So, we're at pre-pandemic levels. And I think our learning -- all of our learnings is that, if the pipeline spikes because of an event, things are going to revert back to the main. If you look at the growth rates projected for the small package market in the United States, it's low single-digits for the next couple of years. So we plan to grow not just at the market, but ahead of the market because of the investments that we're making with new products, new capabilities and actually new acquisitions, which we're very excited about. And maybe I'll just take a minute to talk about Happy Returns, which we just announced last night. Our returns business has been pretty growthy because of the explosion of e-commerce. It's grown 25% since 2020. And we like this business a lot. But we know we can offer a better experience for our retailers because it's expensive. Retailers estimate that between 20% and 30% of all online orders are returned, and it cost them on average, about $33 to process that return. So it's Happy Returns. We're going to offer consolidated returns for our customers, which will reduce their handling costs. Actually improve our delivery density. So it's a win-win-win. And so we're going to put the pedal to the metal in terms of growing the returns business because it's a very good business for us and one t”