“Amazon will remain a customer of UPS when we finish our accelerated glide down on those areas that are a win for us and a win for them.”

In context

“lify what Amazon revenues were for the full year, I know this was the first time you gave a mid-year at 11.5%. I don't know if you gave a final year, but as Amazon takes back those volumes, can you maybe talk about competition now in different segments, I guess you've always said, the reason why they stick with you is you do different things for them, such as returns, pickups, things that they rely on you. Does this mean we should expect an increasing amount of competition in areas that you kind of had kind of moat around as your specialty versus the market, and how should we think about that from a competitive standpoint? Thanks. Carol B. Tomé: Yes, so for the full year, Amazon made up 11.8% of our total company revenue. From a competitive perspective, I think it's important to note that Amazon will remain a customer of UPS when we finish our accelerated glide down on those areas that are a win for us and a win for them. They have a one-way model as you know, and we can handle things today that they can't handle. Amazon, when you think of them as delivering packages, you think of them as a vertically integrated retailer, because that's what they are, ignoring their AWS business, but that's what they are, it is a vertically integrated retailer who needs some help with some things, and we're going to provide that help for them in a more nutritive fashion, when we reach the accelerated glide down. I will tell you Ken, this was not their ask, this was us, this was UPS taking control of our destiny. We'll be working with them, of course, on the accelerated glide down because they've got to figure out how to catch some of this volume. But we are not anticipating changes in the competitive environment as a resul”