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CLAIM #62503 · VZ (VZ) · 2025Q1 earnings call · Apr 22, 2025 · due Dec 31, 2025

But overall, for the year, we still think mid-single-digit growth for upgrade holds.

Sowmyanarayan Sampath · Consumer Group CEO

PENDING
graded after results covering Dec 31, 2025 are reported

In context

il have double-digit growth there. We're seeing good premium mix, in other words, a portion of our base new customers that is taking our premium plans, that mix has actually grown higher. So that suggests that, a, our value prop is resonating well and customers like what we offer. In terms of upgrades, look, Q1 was a bit soft, and we didn't chase volumes where there was no demand. We didn't think it made sense for us to chase volumes there. For the whole year, I think we're still committing to a mid-single-digit growth in overall upgrade. There will be some volatility quarter-to-quarter as that works through. As we come into April, there will be some pent-up demand mostly from the Verizon Value Guarantee. Customers really like that, so they're going to take some -- take advantage of that. But overall, for the year, we still think mid-single-digit growth for upgrade holds. Tony? Tony Skiadas: Yeah, sure. And good morning, Jim. So on the customer payment trends, look, Hans said this in the prepared remarks, the business is very resilient, and the demand and priority for connectivity is still high, and the payment trends we see are still very stable in both consumer and business and very much at normal historical levels. The ageings and the quality of the receivables continue to be very strong. And the bad debt we see, and as you know, we have a very high-quality customer base. And the bad debt that we do see trends with volume growth, and you see the gross add growth. But as always, we're going to continue to monitor the trends very closely, but no change in trends there. Hans Vestberg: And then on the Verizon business group's performance, I think that they

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SEC filings for VZ · Claim quote is verbatim from the 2025Q1 earnings call.