“And so, we would expect to kind of see the results start to come through more meaningfully over the near term, medium term.”

In context

“you would expect to see in the branch system around incentive plans and sales goals and the like and to make sure that we built -- rebuilt the control framework and all of those things that we would do there in a way that would make sure that the problems of the past don't reoccur. And so, as we saw that consent order go away, we've been able to more fully roll out a standard sort of incentive framework across the branches. We have been piloting it for a while in a small subset. And as you would expect, you would see different performance and better performance in those pilot branches, and that's across new checking growth, credit card accounts and the like. And so, we're still in the early days to see the benefits of that system be put in place because it got rolled out throughout 2024. And so, we would expect to kind of see the results start to come through more meaningfully over the near term, medium term. Charlie Scharf: Maybe just a little more color to what Mike said. I think again, if you think back, it was hugely important that that we satisfied the obligations that existed in that consent order and that we were comfortable with the control environment that existed. And so, we took away, as Mike said, a whole series of things. It's not just one thing. It was compensation. It's recording goals, just the whole way we manage the system, as we were building out everything that would make us and our regulators comfortable as we managed the system in the future, similar to the way other people manage their system that if someone were to be doing something that wasn't appropriate that we had the right controls and reporting in place to catch it. So, it took a long time to build that out. But”