“I would expect that the customer support line will be down on a year-over-year basis for full year FY '24, somewhere in that mid- to high single-digit range from year-over-year, which is kind of where we're currently trending now though.”

In context

“Gary Merrill (CFO): Yes. Absolutely. The trends that you see from a customer support line will continue into Q2 and into the back half of the year. I would expect that the customer support line will be down on a year-over-year basis for full year FY '24, somewhere in that mid- to high single-digit range from year-over-year, which is kind of where we're currently trending now though. I think one of the things that's important and it follows up, I think one of the questions that Jim had asked about that customer support line is that is we're quickly approaching where the majority of that line will become subscription revenue related from a customer support and not perpetual. And currently, we're about 60% is perpetual. I think we'll get to close to 50-50 by the end of the year or early next fiscal year, which then helps over the longer term actually to moderate that line and some of those declines will start to fade away.”