“So, we expect service acceleration through our channel programs, and we expect improvement.”

In context

“Christiane Ohlgart (CAO and Sales Operations Leader): No. I mean, Keith is right, there are a lot of factors why we guided the way we guided from what we can see and what we get from the sales teams, right? Also, don't forget that each fiscal year, you start rolling out new channel programs. And it takes a little bit of time until you see how these are picked up, right? So, we expect service acceleration through our channel programs, and we expect improvement. But from a quarter-over-quarter perspective and from a growth rate, we were not there where we wanted to be. And partially, it's also due to a little bit more churn on some acquired customers.”