“I feel very optimistic for the next 3 to 5 years relating to its accretive effect on our top line.”

In context

“Chirantan Desai (President, COO): Mark, first of all, thanks for the question. Here is what I would say. When we started the ITSM Pro journey in Q4 2018, the exact question was asked because we embedded machine learning and AI into ITSM Pro, and that was a game changer both for our customers and our shareholders. When I look specifically at generative AI, we absolutely believe that besides our core machine learning and AI features that are in the platform today, there is a clear opportunity. This particular and versus an or provides more productivity not only for the employees of our customers but for the customer service agent or IT agents, as you asked. And wherever we can capture that additional value, we will monetize that further via additional SKUs that we offer on top of our current offerings. So overall, I feel very good about generative AI and what it does for our business. We have learned a lot through our ITSM Pro traction over the last 4 years, and I feel very optimistic for the next 3 to 5 years relating to its accretive effect on our top line.”