CLAIM #68910 · NOW (NOW) · 2024Q3 earnings call · Oct 23, 2024 · due Mar 31, 2025
“And we're rolling it out now in Q4, and we already have great companies like Amadeus that have adopted RaptorDB and we're counting on hundreds more.”
Bill McDermott · CEO
In context
“Bill McDermott (Chairman and Chief Executive Officer): And I will talk about this amazing workflow data fabric. So think of it this way in terms of the monetization of it. RaptorDB, the Pro version delivers enormous value for our customers. So think about improving transaction times by up to 53% and running reports and analytics 27 times faster think about bringing next-generation performance and scale to ServiceNow customers. So the performance, the speed, the scale, as we get bigger, the customer installs get bigger. Gina talked about all the cohorts, platform buying. This is quite a fascinating thing to see. Then think about enabling enterprises to unify disparate data and then apply the power of the Now AI platform for business transformation to drive productivity, improve operations and speed of execution. So all of this is driving performance for the customer and the migrations take hours, not days or weeks, and we have truly perfected that. So this is going to be an upsell opportunity for every existing installation across the world for ServiceNow. And to get that enhanced benefit, there will be pieces of it that it that people will invest in, but will be well worth it for the benefits they're going to get from it. And this will be an ongoing story as we continue to build it out. But remember one thing, it's pretty unique to be able to access any data regardless of the source, whether it's structured or unstructured and to compose that a data platform that perfectly coincides with the work, how it flows and what you're trying to automate on one common pane of glass. No other company in the world could do that. And we believe that, that will give us a very exciting position for future growth, and we're super excited. And we're rolling it out now in Q4, and we already have great companies like Amadeus that have adopted RaptorDB and we're counting on hundreds more.”
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SEC filings for NOW ↗ · Claim quote is verbatim from the 2024Q3 earnings call.