CLAIM #68977 · NOW (NOW) · 2025Q2 earnings call · Jul 23, 2025 · due Dec 31, 2025
“You may remember from Knowledge that we estimated $100 million in savings in headcount alone for 2025, and we’re witnessing those come to life as planned.”
Gina Mastantuono · CFO
In context
“Gina Mastantuono (CFO): Great question, Keith. I'm not surprised by it. We're thrilled with the efficiency gains via AI. You may remember from Knowledge that we estimated $100 million in savings in headcount alone for 2025, and we’re witnessing those come to life as planned. Part of Q2's upside, as indicated in my earlier remarks, was driven by the timing of marketing spend, some of which has shifted into Q3 and Q4. This doesn't impact the full-year outlook. Additionally, we are exercising prudent expense management to absorb any potential margin headwinds from Moveworks if it closes in the latter half of this year. Lastly, we are investing for growth to meet AI transformation demand, hiring quota-bearing sales and engineers while heavily leaning into R&D and specialized sales talent for AI. We've definitely seen these efficiencies; I'm not being overly conservative regarding the efficiencies. It's prudent to reserve resources for future investments due to the immense opportunity AI presents.”
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SEC filings for NOW ↗ · Claim quote is verbatim from the 2025Q2 earnings call.