CLAIM #8627 · American Express Company (AXP) · 2025Q4 earnings call · Jan 30, 2026 · due Dec 31, 2026
“Our expectations for 2026 are no different. We expect to continue delivering the pace and quality of growth we've seen in recent years, while also continuing to invest in areas to sustain our growth, and deliver strong capital returns to shareholders.”
Stephen Squeri · CEO
How to check this claim
Look at: Full-year total revenue growth (%) and diluted EPS growth (%), fiscal year 2026
It came true if: FY2026 revenue growth >= 8% AND EPS growth in double digits (>= 10%), consistent with company's recently stated multi-year targets
Where: Company income statement / full-year earnings release and shareholder letter (Q4 2026 call)
In context
“'re creating operating efficiencies from digital self-service. Over the last three years, for example, the number of calls per account coming into our service centers has dropped by 25%. We're also expanding our digital capabilities for business customers. Including the integration of Center's expense management solution including those already in market, such as our travel counselor assist tool, our dining companion experience, as well as the deployment of GenAI tools to nearly all our colleagues worldwide. By successfully executing this investment philosophy over the last several years, we've delivered on our goals of accelerating revenue and EPS growth. While maintaining best-in-class credit performance. At the same time, we are substantially increasing capital returns to shareholders. Our expectations for 2026 are no different. We expect to continue delivering the pace and quality of growth we've seen in recent years, while also continuing to invest in areas to sustain our growth, and deliver strong capital returns to shareholders. In summary, we are operating from a position of strength thanks to our loyal premium customers and the dedication of our world-class colleagues. And I'm confident in our colleagues' ability to continue to innovate for our customers as we invest for growth to drive long-term consistent results. Now I'll hand it over to Christophe for more details about the quarter and full-year results, and then we'll take your questions. Christophe Le Caillec: Thanks, Stephen, and good morning, everyone. In 2025, we generated 10% revenue growth and EPS of $15.38, up 15% excluding the gain. If you look back at our performance over the past three years, what you see is a track record of delivering consistent and strong results. We have driven average return growth of 11% per year and have generated mid-teen”
Verify independently
SEC filings for AXP ↗ · Claim quote is verbatim from the 2025Q4 earnings call.