CLAIM #8628 · American Express Company (AXP) · 2025Q4 earnings call · Jan 30, 2026 · due Dec 31, 2026
“In 2026, we expect loans and receivables to continue to grow largely in line with billed business.”
Christophe Le Caillec · CFO
How to check this claim
Look at: Growth rate of loans and card member receivables vs. growth rate of billed business, FY2026
It came true if: Full-year 2026 loans and receivables growth rate within approximately 2 percentage points of billed business growth rate
Where: Company quarterly earnings releases and 10-K (loans/receivables growth and billed business metrics)
In context
“ing at the first three weeks of January, we continue to see good momentum in spend. As we look ahead to 2026, we are encouraged by the strength and stability that we continue to see across our customer base. Turning to new acquisition. Demand for our premium products remains very strong. We reallocated marketing dollars away from lower-cost cash back products to platinum, and platinum new acquisitions were up significantly. In fact, the percentage of fee-paying products for US consumer is up 8 percentage points year over year. Turning to balance growth and credit. Loans and card member receivables increased 7% year over year FX growing at a similar pace to billed business. There was about a one percentage point impact on balanced growth from our held-to-sale portfolios again this quarter. In 2026, we expect loans and receivables to continue to grow largely in line with billed business. Our credit performance throughout the year was remarkably strong and stable. Delinquency rates were flat throughout the year, and write-off rates remain best in class. Notably, both delinquency and write-off rates are still below 2019 levels. In 2026, we expect credit metrics to remain generally stable with some seasonal variation in provision across quarters. Turning to revenue on slide 14. Revenue was up 10% FX reported for both Q4 and the full year. Momentum was broad-based across revenue lines with net card fees, NII, and service fees and other revenue all growing at double-digit rates. Net card fees reached record levels driven by continued success in acquiring new customers onto fee-paying products, our ongoing cycle of product refreshes, and our high retention rates. In Q4, card fe”
Verify independently
SEC filings for AXP ↗ · Claim quote is verbatim from the 2025Q4 earnings call.