CLAIM #8629 · American Express Company (AXP) · 2025Q4 earnings call · Jan 30, 2026 · due Dec 31, 2026
“In 2026, we expect credit metrics to remain generally stable with some seasonal variation in provision across quarters.”
Christophe Le Caillec · CFO
How to check this claim
Look at: Net write-off rate and 30+ days delinquency rate, consolidated, by quarter in 2026
It came true if: Each quarter's write-off rate stays within roughly 0.3 percentage points of Q4 2025's level (no sustained upward trend), with delinquency rates similarly flat aside from normal seasonal moves
Where: Company quarterly earnings releases/credit metrics disclosures (10-Q/10-K and earnings call slides)
In context
“cash back products to platinum, and platinum new acquisitions were up significantly. In fact, the percentage of fee-paying products for US consumer is up 8 percentage points year over year. Turning to balance growth and credit. Loans and card member receivables increased 7% year over year FX growing at a similar pace to billed business. There was about a one percentage point impact on balanced growth from our held-to-sale portfolios again this quarter. In 2026, we expect loans and receivables to continue to grow largely in line with billed business. Our credit performance throughout the year was remarkably strong and stable. Delinquency rates were flat throughout the year, and write-off rates remain best in class. Notably, both delinquency and write-off rates are still below 2019 levels. In 2026, we expect credit metrics to remain generally stable with some seasonal variation in provision across quarters. Turning to revenue on slide 14. Revenue was up 10% FX reported for both Q4 and the full year. Momentum was broad-based across revenue lines with net card fees, NII, and service fees and other revenue all growing at double-digit rates. Net card fees reached record levels driven by continued success in acquiring new customers onto fee-paying products, our ongoing cycle of product refreshes, and our high retention rates. In Q4, card fees were up 16% FX adjusted moderating a bit as we expected. In 2026, we expect card fee growth to pick up as the year progresses as we see the impact from the platinum refresh, exiting the year in the high teens. We have now started applying the new annual fee for US platinum card members reaching their renewal anniversaries. For those customers, we have seen n”
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SEC filings for AXP ↗ · Claim quote is verbatim from the 2025Q4 earnings call.