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CLAIM #9635 · Bank of America Corp (BAC) · 2023Q2 earnings call · Jul 18, 2023 · due Jul 18, 2026

We plan on opening 50 more centers a year for the next few years, which included an expansion in nine new markets we announced a few years ago

Brian Moynihan · CEO

PENDING
graded after results covering Jul 18, 2026 are reported

In context

telligence out there, but one [indiscernible] together a series of systems. We have to build a system and it's highly regulated, high customer-focused business, and Erica is one such application you can see its impact. Likewise, Zelle hasn't slowed down either. The number of people using Zelle grew 19% this past year. Remember, these aren't new functionalities at this point, they've been around for years, but they continue to grow very strong growth rates, showing customer desire and acceptance of the activities. You can see the digital sales continue to growth. We continue to have both great high-tech and high-touch options. As part of that, we've added 310 new financial centers since 2019, and by the end of this year, we have refurbished every one of our existing centers in our company. We plan on opening 50 more centers a year for the next few years, which included an expansion in nine new markets we announced a few years ago - a few weeks ago, excuse me Our entrance into these markets is enhanced by digital and leads to strong early success. Just to give you a point of reference, for all the expansion markets over the last several years for branches opened a year or more in those expansion markets, our average deposit balances per those branch are $160 million in each branch. You go to the wealth management digital on Slide 5, you can see that they continue to be the most digitally engaged clients in our company. Our advisors have led the way in driving a personal driven advice model, supplemented by our digital tools. You can see the client adoption rate of 82% in Merrill and 92% in the private bank, 78% have embraced digital delivery as a tool service providing more convenience for them and our advisors. Er

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SEC filings for BAC · Claim quote is verbatim from the 2023Q2 earnings call.