AI-powered tools and technology adoption

“Magic Apron has seen strong customer engagement, contributing to growth in online conversion.”

“Additionally, during the back half of last year, we began rolling out a new feature on our website called Magic Apron, a generative AI tool that helps customers find the answers they need related to their home improvement projects.”

“We also continue to invest in improving search functionality, leveraging AI, and enhancing our buy-it-again capabilities, allowing customers to easily and conveniently reorder products regardless of where the original purchase occurred.”

“This technology replaces a manual intensive process that took weeks to complete increase in accuracy and reliability.”

“The second tool, blueprint takeoffs, will transform the way pros plan and prepare for their projects. This new tool leverages advanced AI and proprietary algorithms to deliver accurate blueprint takeoffs and material estimates in record time.”

“This technology replaces a manual intensive process that took weeks to complete, increasing accuracy and reliability.”

“The second tool, blueprint takeoffs, will transform the way Pros plan and prepare for their projects. This new tool leverages advanced AI and proprietary algorithms to deliver accurate blueprint takeoffs and material estimates in record time.”

“with the advent of AI tools, we're introducing a number of project management and list builders for our Pros, including things like an AI takeoff scheme, letting Pros build projects, just typing in the type of project they're working on in a pre-populated list of the project in the app for the Pros”

“we saw continued growth in our trade credit efforts, along with strong early days from our AI blueprint takeoffs.”

“Since the full chain rollout of this new tool, our team members have leveraged the technology more than 50,000 times, giving answers in a highly efficient average chat time of less than one minute.”

“To support our team, we're making smart investments in AI technology to make their work easier and more productive, enable them to serve our guests with even greater speed and efficiency.”

“We're also making investments in technology to make it easier for our team members to serve our guests. Earlier this year, we integrated GenAI into the handheld devices in our stores, providing our team with rapid access to best practice documentation and the ability to quickly receive straightforward responses to common questions”

“In addition, leaders in our stores are telling us they expect this new tool will be particularly helpful as we bring on new permanent and seasonal team members in advance of this year's holiday season, helping them to become more productive, more quickly than in the past.”

“Think socially inspired and AI-enhanced. Target's digital ecosystem is all about anticipating consumer preferences and making the path to purchase easy and fun.”

“From the GenAI-powered store companion used to answer hundreds of thousands of questions last year to advancements that make our self-checkout lanes easier for visually impaired guests to navigate.”

“And because we know where consumers are starting their shopping journey, we can use AI to identify emerging trends from these social platforms to more quickly amplify relevant products we carry.”

“I'll partner with leaders across the organization to more boldly embrace and harness the power of technology and AI beyond what we are already deploying.”

“we have some compelling technology projects in flight that will modernize and streamline core inventory management and allocation processes.”

“This is just one example of how we're leaning into innovation, while we're also working with leading platforms like NVIDIA, OpenAI and Palantir to develop AI solutions for both our customer and our associates to help us improve how we sell, shop and how we work.”

“Lowe's is working with Apple to help customers visualize and design their dream kitchens using Apple Vision Pro. This past quarter, we piloted an in-store design experience for our customers in three test markets, where with the help from a Lowe's associate, customers could wear the Apple Vision Pro and use the Lowe's Style Studio app to explore and customize hundreds of kitchen designs in 3D using products, fixtures and appliances all available at Lowe's.”

“Next month, in collaboration with OpenAI, we will launch the first AI-powered home improvement virtual advisor on lowes.com, leveraging the same technology that our associates are using on their store companion app, to give our customers helpful advice as they tackle their home improvement projects.”

“This new virtual advisor will provide Lowe's customers with both project know-how and product recommendations with direct links to specific Lowe's products for a seamless checkout.”

“This is another example of how we're leaning into emerging technology to enhance the customer experience, saving them both time and money.”

“In addition, we plan to use FBM's AI Blueprint Takeoff technology to enhance our offering at our Lowe's store Pro desk. Which will automatically extract material quantities and measurements from digital construction plans.”

“These increases coincide with the rollout of MyLo Companion, our AI-powered app designed specifically to support associates on the sales floor.”

“Because the app is powered by AI, it has the capacity to learn from feedback and deliver even more helpful responses over time.”