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Trade-up and value-seeking consumer behavior

21 statements on the record across 3 companies, ordered by how much each has said. Every quote is verbatim from its call.

THE FIFTEEN-SECOND READ

Retailers broadly describe a choiceful, value-seeking consumer, but the exact behavior diverges by category. COST's Millerchip and Vachris emphasize bifurcation toward lower price per pound items like poultry and pork alongside continued premium meat growth, a shift from food away from home to food at home, and a commitment to holding certain prices as commodities rise [m3117, m3118, m3119, m3123, m3207, m3208, m3209]. HD's Bastek instead highlights persistent trade-up behavior for new and innovative products, reaffirmed as recently as November 2025 with no trade down seen beyond prior disclosures, with ticket growth tied to higher-priced items and modest price increases [m3655, m3288, m3168, m3275, m3157]. TGT's Cornell and Gomez describe consumers as budget conscious and deal hunting yet still willing to spend, with value framed broadly across Circle deals, owned brands, and 5,000 price reductions, alongside responsiveness to on-trend discretionary product at the right price [m3536, m3545, m3547, m3548, m3569, m3568].

COST8HD7TGT6
COST8 statements

Millerchip described members as choiceful and focused on newness, quality, and value, with a bifurcation between premium cuts and lower price per pound items like poultry and pork. [m3117, m3119] Millerchip also noted a shift from food away from home to food at home, reflected in strong meat and produce sales. [m3118] Vachris committed to continuing the company's long history of investing in price, including holding certain prices as some commodities rise. [m3123] By March 2025 Millerchip reaffirmed the quality, value, and newness focus and choiceful spending, and said premium meat growth continued but unit growth was even faster on lower-cost cuts like ground beef, poultry, and pork, while consumer electronics and apparel stayed flatter. [m3207, m3209, m3208]

Show the 8 verbatim statements
#m3117 · 2024-12-12 · Gary Millerchip · STATED

What we're seeing with our members is that now, probably more than any time in recent history, that combination of newness of items, quality, and value are really important to the member. And we're seeing the member being very choiceful about how they're spending the dollars.

#m3118 · 2024-12-12 · Gary Millerchip · STATED

I think in terms of overall what we're seeing with the member on food and grocery, I would say that we are seeing what we think is a little bit of a shift from food away from home to food at home, and that's certainly reflected in strong meat and produce sales that we've seen in our own business.

#m3119 · 2024-12-12 · Gary Millerchip · STATED

We are seeing, I think, a little bit even more of a trend that we've talked about in prior quarters of bifurcation with the member where we have high-quality premium cuts. They're selling well. But we're also seeing a gravitation towards those lower price per pound items across categories like poultry, cup cuts of beef, and pork as well.

#m3122 · 2024-12-12 · Gary Millerchip · STATED

What was nice to see at the end of last quarter, we did see when you adjust for foreign exchange and gasoline that we started to turn positive on the items per basket.

#m3123 · 2024-12-12 · Ron Vachris · STATED

That's something that we've done for the history of the company. We're going to continue to invest in price and some of it may come in holding certain prices as some commodities are starting to increase.

#m3209 · 2025-03-06 · Gary Millerchip · STATED

We're still seeing really good growth on the more premium meat items, but we're seeing even faster unit growth, I would say, on some of the lower-cost cut items like ground beef and poultry and pork.

#m3207 · 2025-03-06 · Gary Millerchip · STATED

We believe that the member is probably as much focused now on quality, value, and newness as they have been for quite some time. But they are still showing that willingness to spend; they're being very choiceful where they're spending their dollars.

#m3208 · 2025-03-06 · Gary Millerchip · STATED

There are a couple of categories generally that have been flatter, I would say, over recent quarters. Consumer electronics and apparel.

HD7 statements

Bastek stated in November 2024 that customers continue trading up for new and innovative products, an observation without a specific target date. [m3655] By November 2025, Bastek reaffirmed that customers continue to trade up for innovation and said no trade down has been seen beyond what was previously disclosed. [m3288, m3168] Bastek attributed comp average ticket growth to a mix of higher ticket items, continued trade-up behavior, and modest price increases. [m3275, m3157]

Show the 7 verbatim statements
#m3655 · 2024-11-12 · Billy Bastek · STATED

However, we continue to see our customers trading up for new and innovative products.

#m3429 · 2025-02-25 · Billy Bastek · STATED

Additionally, during the quarter, we continue to see our customers trading up for new and innovative products.

#m3718 · 2025-05-20 · Billy Bastek · STATED

Additionally, during the quarter, we continued to see our customers trading up for new and innovative products.

#m3288 · 2025-11-18 · William Bastek · STATED

As it relates to ticket, as we've talked about on the few calls, I mean we've continued to see customers trade up for innovation. In fact, we really haven't seen any trade down that we haven't spoken about in previous calls as it relates to that.

#m3275 · 2025-11-18 · William Bastek · STATED

The growth in comp average ticket primarily reflects a greater mix of higher ticket items, customers continuing to trade up for new and innovative products, as well as modest price increases.

#m3168 · 2025-11-18 · William Bastek · STATED

As it relates to ticket, as we've talked about on a few calls, I mean, we continue to see customers trade up for innovation. In fact, we really haven't seen any trade down that we haven't spoken about in previous calls, as it relates to that.

#m3157 · 2025-11-18 · William Bastek · STATED

The growth in comp average ticket primarily reflects a greater mix of higher ticket items, customers continuing to trade up for new and innovative products as well as modest price increases.

TGT6 statements

Cornell characterized consumers as continuing to focus on value due to inflation headwinds, while framing Target's value proposition as extending beyond low prices to Circle deals, cardholder savings, owned brands, and delivery convenience. [m3536, m3545] Gomez described a consumer still willing and able to spend despite being choiceful, budget conscious, and deal hunting, responding when fashion and newness meet the right price. [m3547, m3548] Gomez said Target's 5,000 price reductions across everyday items were well received, naming continued affordability emphasis as a key priority. [m3569] Gomez stated that offering on-trend stylish discretionary product at a great price drives consumer response. [m3568]

Show the 6 verbatim statements
#m3547 · 2024-08-21 · Rick Gomez · STATED

And yet while the economic data remains mixed, we see a consumer that is still willing and able to spend.

#m3548 · 2024-08-21 · Rick Gomez · STATED

Yes, they're still being choiceful. Yes, they're budget conscious. And yes, they're hunting for deals and everyday value. But they're also willing to shop when they find that right combination of fashion and newness at the right price.

#m3568 · 2024-08-21 · Rick Gomez · STATED

And what we're seeing in discretionary is when we offer on-trend stylish product at a great price, the consumer responds.

#m3569 · 2024-08-21 · Rick Gomez · STATED

The first is continued emphasis on affordability. As we talked about, the 5,000 price reductions across everyday items was incredibly well received.

#m3536 · 2024-08-21 · Brian Cornell · STATED

Given the significant headwinds they have faced with inflation over the last few years, consumers continue to focus on value as they work hard to manage their household budgets.

#m3545 · 2024-08-21 · Brian Cornell · STATED

But our focus on value only begins with low prices. Whether we're highlighting compelling deals for our Target Circle members, offering an additional 5% savings to our Target Circle cardholders, designing and sourcing high quality owned brands at compelling prices, or delivering ease and convenience with Drive Up and Target Circle 360, our team is continually working to find more ways to deliver more value for our guests.

OPEN is an unresolved commitment on the clock; STATED is on the record without a checkable bar and is never counted or scored. Method: methodology.